Frequently Asked Questions
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Is there a fee associated with using MySchoolBucks?
You will be charged a 3.8% program fee in connection with the services and/or transactions processed through MySchoolBucks. The fee will be displayed onscreen before you complete the payment transaction. By completing the transaction, you are agreeing to pay the program fee which will be remitted to Heartland Payment Systems.
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How do I obtain my student's ID number?
Please contact your student’s school to request your student’s ID number. MySchoolBucks customer support does not have access to that information.
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Will I be able to pay for school items immediately after I create an account?
You will be all set and ready to after you complete the sign up process.
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Will funds be available for use immediately after making a payment?
Payments can take up to 24 hours to post to student accounts. If you do not see your payment reflecting after 24 hours please reach out to your student’s school for additional information.
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What happens when my student changes to a different school within the SPS district?
When changing schools within the same school district, MySchoolBucks is automatically updated with your student’s enrollment information.
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When I make a payment, can I have a receipt emailed to me?
You can easily opt in to receive payment confirmation emails. Receiving a confirmation email each time a payment is made makes it easy to keep track of all your school payments. This feature can be turned on through your account settings. Each time you make a payment, a receipt will be sent to the email address in your user profile.
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How do I know my information is secure?
MySchoolBucks takes the security of your information - for you, your student, and your payments - very seriously. It is vital to the service they provide. The MySchoolBucks website and mobile app are fully compliant with the Payment Card Industry Data Security Standard, which is a set of security requirements set by Visa, MasterCard, and the other major payment brands, for card payments. This is the gold standard for payments security. All transactions are encrypted and transmitted securely.
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What do you do with my personal information?
MySchoolBucks will never sell your personal information. For detailed information on their privacy policy, click here.